Roku Not Connecting to Wi-fi | go.roku.com/connectivity

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What should you do if your Roku is not connecting to Wi-Fi? Seems a little tricky to understand but no worries, this post is customized for you only. Well, your Roku streaming player gives you access to stream audio & video from the internet. For this, you need a great connection from your Roku device to your home network, & from your home network to the internet. 

This article provides you with steps for checking that these connections are working properly, along with suggestions for troubleshooting any problems. 

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When trying to connect to the Wifi, the Roku device shows you a list of all available WiFi networks. You need to pick your network and then type in the password for your WiFi. However, sometimes the WiFi might not connect or Roku players that have been working fine in the past might start showing “Not Connected” on the home screen. These devices would then give you an error code when trying to connect to your wifi. So, if your Roku is not connecting to wifi, here is a list of all Network related Error Codes followed by best practices on how to resolve the Roku Error Codes and finally resolve Roku not connecting to wifi issue.

Error codes like 001, 003, 005, 009, 011, 012, 013, 014, 14.20, 14.30, 14.40, 14.41, and 14.50, 016, 017, 018 are most common and pop up on your screen in case there are any issues with the Internet connection.

These error codes try to reflect for us the primary cause of the Roku not connecting to wifi. We need to identify these error codes and accordingly sort the issue. Please look below to find the Roku error codes and what they mean. Further down, you will find the proper way to resolve Roku wifi error codes.

What to do if your Roku is not connecting to the wifi?

If your Roku device is not connecting to the wifi, please refer to the following guide to diagnose and fix the issue.

Check the signal strength of the wifi: On the network selection screen, there is a wifi symbol next to the wifi name, this symbol demonstrates the network strength and quality that the Roku is able to receive from your router. Please make sure to select a network with at least medium quality or you will have playback issues on the Roku. If the 5G network has a low quality, shift to the 2.4G connection, the streaming will work just fine. It is possible your Roku is placed in a Wifi dead spot. Try and move the Roku a few inches and see if the signal strength changes. If it does not, you need to change the location of the Roku player or your router or you can use a wifi range extender or repeater to increase the signal strength in this location.

Verify you are using the correct WiFi password: I know it sounds silly and a bit insulting but, we are humans after all and can make mistakes. So just to ensure we don’t spend a lot of time trying to troubleshoot the wifi, please cross-reference the Wifi name(SSID) and password(pre-shared key or passphrase) from the WiFi router. You will find a sticker on the back of the router with the default Wifi name and password printed on it. And I have noticed in my career that people will often just use the default name and password. Also, check if the case you are typing in is correct as the wifi password is case-sensitive.

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Check if other devices on the same network have internet access: Before troubleshooting the Roku, I advise you to check your other devices, preferably a computer or cell phone that is connected to the same internet connection or the same wifi, and confirm if it is able to access the internet by opening a public website like www.roku.com. If your other devices are able to access the internet, move on to the next step.

Restart your devices: The most basic troubleshooting for any electronic device is to power it down and then restart it. In this case unplug the power cable for the Roku player, unplug the power cable for the internet router or the home gateway. Wait a complete minute. Plugin the power cable for the internet router, wait for all the lights to stabilize. Check that your other devices are able to connect to the wifi and have internet access. Plugin the power cable for the Roku player and try to reconnect the wifi. In most cases, this is all the troubleshooting you would need. If this helps, I recommend you to make it a habit to restart your router once a week. However, if you are still not able to connect, move on to the next step.

Check the Roku Error code displayed on your screen: If even after a reboot of your devices, you are still not able to connect the Roku Player to the wifi, you might have to work a bit more on the connection and things are about to get technical. The Roku device will display a wifi error code on your television screen. Make a note of this error code and also note the MAC address or the physical address as written in the message. The MAC address will be an alphanumeric string in the format “XX:XX:XX:XX:XX: XX”. You need to assign this Mac address a permanent local IP and probably DMZ it. Read on.

Get on a computer and do the network setup: Refer to our Ultimate Home Router Setup Guide where we explain router setup and configuration from the ground up to understand how you need to work through this. Or you could just call the ISP and holler at them for an hour and get a technician to visit you.

Roku Error Codes

Roku Error codes give us an insight into the primary issue behind the Roku not connecting to wifi. Here is a list of the error codes and why they generally appear according to our experience. Please note that our explanation might not match what Roku says as we explain things from our point of view and that is normally not what companies believe to be true.

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Roku Error Code 001

Roku error code 001 indicates that the Roku player was able to connect to the internet but was not able to update the software of the player, either due to a loss of connection or due to connectivity issues. If you face Roku error 001, please restart your router, wait for 3 to 5 minutes and then restart your Roku. Attempt the connection again and you should be able to get the update. However, if the error code persists, I recommend changing the DNS on your router to a public DNS. This should resolve the issue. However, do a speed check of your internet connection as well. A general rule of thumb, based on regular usage ensures you have enough bandwidth (internet speed) for all devices together, estimate that each device uses at least 5Mbps of bandwidth when on. So if you have ten devices on your wifi, make sure you have a 50 Mbps connection.

Roku Error Code 003

Roku error 003 also comes up when trying to activate a Roku device or when trying to update one. This is not a well-documented error but from my experience check the following three:

  1. Network signal strength: Make sure your roku is getting adequate wifi signal strength or it would just keep throwing random errors and be a bit moody. Also do not use the guest network.
  2. Network Encryption type: Ensure the network is using WPA2-AES as encryption type for the wifi. Well that will improve both wifi speed and security but yes any ancient device manufactured before 2006 might fall offline.
  3. Domain Name Server: Well for every internet transaction, DNS is the first step, so DNS speed matters.

Roku Error Code 005

The Roku error code 005 comes up during a software update, if the update process gets interrupted by either a loss of connection or a sudden and severe degradation of the internet.

This can also be fixed by restarting the router and trying again.

Roku Error Code 009

The Roku Error code 009 means that the Roku is able to connect to the router but,  it is not able to connect to the internet. The code itself implies that you are using the correct password for the wifi but, either the network setting is incorrect or, your internet is not working. However, this might also be evidence of the throttling of media streaming devices by your internet provider. This could be true in cases where the internet provider is also a large cable service provider.

In order to fix Roku error 009, first, check if your internet is working on other devices on the same wifi. Go through the general troubleshooting of restarting all devices and retrying. If you are still getting Roku Error code 009, get on a computer and open the configuration for your router. Here make the changes according to our Home Router Setup guide and also change the DNS to some public DNS and you will be able to rectify the issue.

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Roku Error Code 011

Roku Error code 011 denotes an inability to update the system software of Roku due to the update server being unreachable. This can have two reasons behind it.

  1. The Roku update server is down. To check it, visit www.roku.com and you would see a notice there that tells you that the software update server is down indeed.
  2. The router configure or a network firewall is blocking the roku from accessing the update server. Incase if you have a network firewall active, please check its settings else follow our home network guide to rectify this issue. This guide will tell you exactly how to setup the router to allow all devices to connect properly.

Roku Error Code 012

Roku Error code 012 is purely seen when trying to connect to the internet using an ethernet cable. Due to limited documentation from Roku on this error and limited real-world experience with this, I will list only the most obvious troubleshooting for this error code. If you face Roku Error code 012 and are not able to resolve it, consult with us in the comments section and we shall work with you to rectify the issue and also learn about it and publish it here for others to benefit from it.

In order to resolve the Roku Error code 012, first, check the same ethernet cable with a desktop and laptop and see if the internet is available through the cable. If the computer connects fine using this cable then you need to do some network setup on your router. However, if even your computer is not able to connect using this ability, please try another cable. This should resolve this issue.

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Roku Error Code 013

Roku error code 013 is purely seen when trying to connect to the internet using an ethernet cable. Due to limited documentation from Roku on this error and limited real-world experience with this, I will list only the most obvious troubleshooting for this error code. If you face Roku error code 013 and are not able to resolve it, consult with us in the comments section and we shall work with you to rectify the issue and also learn about it and publish here for others to benefit from it.

In order to resolve the Roku error code 013, first, check the same ethernet cable with a desktop and laptop and see if the internet is available through the cable. If the computer connects fine using this cable then you need to do some network setup on your router. However, if even your computer is not able to connect using this ability, please try another cable. This should resolve this issue.

Roku Error Code 014

Roku Error code 014 is the most commonly occurring error code on Roku and Roku-enabled Televisions. This error code denotes a problem with the wifi connection. There are a number of sub-errors like error code 014.10, error code 014.20, etc. All these denote different reasons as to why the connection to wifi failed. The most common reason for the connection to fail is that the wifi password entered is incorrect. Please recheck the password once before going further. If you are still facing issues connecting to the wifi ensure the following:

  1. Recheck the wireless name: It is entirely possible you are trying to connect to the wrong wifi. Please recheck the wireless name from the router
  2. Recheck wireless password: The common reason why people face error code 014 is because of an incorrect wireless passphrase. Please recheck it before doing anything else
  3. Restart your Router: In cases where the router is over burdened, the router can stop assigning new local ip to devices or simply the DHCP server of the router can fail. Restart the router to rectify this issue.
  4. Check to Router Firewall: Please tune down the router firewall once to check if you have a firewall issue.
  5. Enable UPNP: UPNP is a router feature that allows the router to automatically manage port opening and closing for different devices and applications. You can enable it in the router settings.

If you are still facing the error code 014 on the Roku, please read our home network setup guide in order to rectify it.

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Roku Error Code 016

Roku error code 016 comes on the screen if you abruptly lose wifi connection. This error will most often come upon a working Roku. Most of the time, it can be resolved by restarting the router. Also check, if the other devices have internet service on the wifi. It may be a case of your internet is down.

Roku Error Code 017

Roku error code 017 represents a low wireless signal. WiFi is a radio signal and can be easily blocked by the surroundings of the router or the Roku. In case you get error code 017 try to move the Roku a few inches and see if that resolves the issue. The Roku might have been in a dead zone. Second, you can invest in a wifi range extender. This device helps amplify the wireless signal by repeating the WiFi and is often called a WiFi Repeater.

Roku Error Code 018

Roku error code 018 comes up when the Roku identifies a drop in internet speed. The Roku realistically needs about 5 Mbps of speed individually. If you have too many devices using the same internet, the speed then drops and this causes the Roku to throw error code 018. Please check your current internet speed by visiting www.fast.com or www.speedtest.net.

What to Do When Your Roku Sees a Message “Unable to Connect with the Wi-fi”?

When you set your Roku player up for streaming, remember to attach this device to your home network just like you connect your computer or mobile device. Just select your wireless network name & enter the right password. When you do this, a wireless connection is settled from your Roku device to your home access point or router. Your router will then give access to the internet over a broadband service provided by your internet service provider (usually your cable or phone company).

The thing to remember: Roku streaming devices that have an Ethernet port, you can willingly choose to connect to your router using a wired or Ethernet network cable.

If your Roku device is not able to connect with your home router or gain access to the internet through the router, you may unable to build up your device. In cases, where the internet connection is lost after your device is set up; you may unable to launch channels that require an internet connection. Otherwise, you might experience interruptions when streaming.

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Below are some examples of errors you may see on your tv screen when your Roku not connecting to Wi-Fi.

·        You may see the screen “Unable to Connect to Wireless Network” when you initially try to connect your Roku to the wireless network.

·        You may see the screen as “Checking” when your Roku is trying to make a connection after your wireless network name & password are entered. 

·        The next screen may appear as “Not Connected to the Internet” if the internet connection is lost while trying to launch a streaming channel.

·        If the internet connection is lost during playback, you may see the error screen as “Loading Please Wait”.

How Can I Check My Connection? – Roku Not Connecting to Wi-fi

  • To see if your connection is not working, you must check it and for that, visit the Settings menu on your Roku device.
  • Perform a two-part test by visiting settings>network>check connection. First part check connection to your home network & test quality of the signal. Second part check that you are joined to the internet & measure the speed of the connection.
  • If the internet speed is poor, you will see on-screen instructions to help resolve the issue. 
  • If the Roku device is not connected to your network, you won’t see the check connection option. You will only see a Setup connection option. You need your Roku device to set up on your network before you can check the connection.

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How Can I Resolve Roku Not Connecting to Wi-fi Issue?

  • Enter Right Wi-Fi Name– Choosing the wrong wireless network name will cause your wireless network connection to fail. If you are not convinced that your Roku device is connected to the correct network, find the right wireless network name.
  • Enter the Password Correctly– If you believe you know your wireless password, but still your Roku device is not connecting to Wi-Fi, try re-entering it. It is common to make a mistake entering your password because the network passwords are case sensitive. Use the shift button given on the on-screen keyboard to enter a capital letter. If you do not know the right password, review the tips for finding your wireless network password.
  • Check Your Router– By using your computer or mobile device, connect to your home network & try accessing the internet by launching a public website like www.rokucom-support.com. If you can connect to the internet from another device, your router is successfully providing internet access & you can go to the next step. If you are unable to connect to the internet, try restarting your router before contacting your ISP.
  • Improve the Wireless Signal Strength– So you find that your password is right and other devices can access the router, but your Roku device is still not connecting to Wi-Fi, the most likely problem is the strength of the wireless signal. It can go weaker the farther your Roku device is from your router. The signal can also affect by obstacles like walls and cabinets between your router and your Roku device. Follow these tips to improve your wireless signal.
  • Restart your Roku device and your Router. 
  • For starting your Roku player, go to Settings > System > System restart. You can unplug the Roku device from the power source and wait for a few moments, and reconnect it.
  • For restarting your router, check the instructions from your Internet service provider or router vendor. In few cases, you can simply unplug it & plug it back in, & in other cases it may require you to press a reset button on the device.
  • If you have previously connected your Roku device to your router, it should automatically reconnect. Complete the network setup process if your Roku is not reconnecting.

Get the Best Roku Support Online!

If you are still not able to solve the issue of Roku not connecting to Wi-Fi then simply visit our website rokucom-support.com. we are the team of Roku experts who are working great in the industry for years and we know what is right for your Roku device.

Everything related to Roku and its issues, setup or some other things, you can resolve with our help or guidance. Just visit us and we are happy to help you. Best support for Roku over the internet. Call at our toll-free number today!

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